Support
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We typically reply within 1–2 business days. For an urgent safety concern, say so in your subject line.
Frequently asked questions
How do I contact HelpHive?
Email teamhelphive@gmail.com from the address on your account. In the app, you can also reach us from Profile → Contact us.
How do bookings and payment work?
Parents search for a sitter by date and time, send a booking request, and chat with the sitter once it's accepted. Sitting fees and the HelpHive membership are for real-world childcare arranged through the app — nothing digital is unlocked by a payment.
Who can be a sitter on HelpHive?
Sitters are college students who verify their student status with a .edu email address and complete our onboarding and background-check process before their profile goes live.
How do I report or block someone?
Long-press a chat message, or tap the overflow menu (⋮) on a sitter profile or review, and choose Report. To stop a specific person from contacting you or appearing in your search results, use Block from that same menu, or manage existing blocks from Profile → Blocked accounts. Every report is sent to our team for review.
How do I delete my account?
In the app, go to Profile → Delete Account. You can also request deletion from the web at helphiveco.com/delete-account.html without opening the app.
How do I cancel my membership?
Email us at teamhelphive@gmail.com and we'll cancel it for you — deleting your account also cancels any active membership.
I found a bug or something isn't working
Let us know what happened, what device you're using, and if possible, a screenshot — it helps us track it down faster.